Refund Policy

At Loom Home Decor, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you have 7 days from the date of receipt to request a refund.

 

Conditions for a Refund:

The product must be in its original condition, unused, and in its original packaging.
You must provide proof of purchase (order number or invoice).
Requests must be sent to service@loomhomedecor.shop along with photos of the received product.

 

Non-Refundable Items:

• Gift cards
• Final sale items (heavily discounted)
• Customized or made-to-order products

 

Refund Process:

Contact us by email with your order number and the reason for the return.
Once your request is approved, you will receive return instructions.
After we receive and inspect the product, your refund will be processed via the original payment method.

 

Return Shipping Fees:

Return shipping costs are the responsibility of the customer, except in cases of our error (defective or incorrect product).

 

Products and Services

We strive to accurately display the colors, descriptions, and images of our products. However, we do not guarantee that all information is completely accurate, complete, or up to date.

 

Refund Timeframe:

Refunds will be issued within 7 to 10 business days after we receive the returned product.

 

📦 Return address: (provided via email after approval)

📩 Customer service: service@loomhomedecor.shop